Information
- All patients are required to provide contact details; including address, telephone and email in order to secure an appointment.
- All clients will complete a Medical history form prior to their first appointment, this is necessary to inform the consultation and treatment planning process.
- All information will be treated as confidential and protected in accordance with Data Protection legislation.
- Patient information will not be shared with third parties without written permissions.
- You may choose to remove yourself from our mailing list at any time, by unsubscribing.
New Patient – Telephone/Video Consultation
Whilst telephone/video consultations are discouraged, we acknowledge some circumstances when this service may be helpful; particularly for our patients who will be travelling long distance. New patients, seeking advice from a practitioner in a telephone or video call discussion, require a diary appointment of 30 minutes. Patients must call the clinic at the time agreed. A non-refundable charge of (£50) is made, payable in advance.
Appointments
- You will be sent appointment reminders the day before your appointment, either by text or email.
- All appointments are secured with a non-refundable deposit, deposit value will be deducted from the treatment cost on attendance. In the event of a missed or cancelled appointment the deposit is non-refundable.
- If the appointment is rescheduled within 72 hours of the appointment, the appointment can be rescheduled, and no additional deposit will be required. If cancelled in under 72 hours, the deposit is non-refundable.
- Please provide as much notice as possible, if you need to cancel or reschedule your appointment, so that we may make best use of our appointment diary.
- Please do NOT attend the clinic for an appointment if you are unwell. If you are unsure, please call and discuss with the practitioner. Many treatments are contraindicated if you are unwell; this includes colds, cold sores or local skin infections.
- Routine review appointments are offered after treatment with Botulinum Toxin as a courtesy within 2 weeks. No additional treatment or ‘top up’ will be provided free of charge after 2 weeks has passed.
- New patients are seen for consultation and assessment; except in exceptional circumstances, with prior arrangement.
- Certain treatments such as Hyaluronidaise (filler dissolve), Semi-Permanent MakeUp and Tinting treatments cannot be performed without a prior assessment and test patch.
Children
Only certain treatments are available for those under the age of 18, and parent consent is required. Please do not bring children to the clinic unless they are old enough to be left unsupervised. Children are not able to accompany you in the treatment rooms.
Payment
- You will be advised of the full costs of any treatment plan proposed and agreed, including that of any maintenance treatment, before any treatment is undertaken.
- Payment is taken, in full at the time of treatment. Some treatments may require full payment prior to appointment.
- A deposit will be taken for bookings and treatments.
- Vouchers are available to purchase in store or online. Expired vouchers will not be accepted under any circumstance.
Refunds
All products, treatments and services are non-refundable and non-returnable. Fees charged for treatments are for the delivery of the treatment and the accompanying service, which is inclusive of:
- Consultation and assessment
- Provision of information and advice
- Safe treatment with evidence-based products
- Follow-up appointments and aftercare advice and support as appropriate.
Whilst we undertake to provide excellent service; factual, honest and ethical advice, safe, expert treatment in experienced hands and only the best products, we cannot guarantee your results and cannot offer refunds if the results achieved fail to meet your expectations.
Complaints
If you have a complaint please advise us as soon as possible. An appointment will be made for you to be seen. A copy of our Complaints Policy is available on request. If we are unable to resolve your complaint to your satisfaction, we will undertake to refer you to an Independent, approved Alternative Dispute Resolution (ADR) Service and agree to co-operate and comply with any recommendations.
Feedback
Any feedback is much appreciated. Feedback is used to review and improve quality of service. You may submit feedback verbally, written or via email.
Publicity Materials
Clinical photographs and videos may be taken of you and your treatment and used for educational and marketing purposes. Upon consenting to the clinic terms and conditions you consent to the use of these photos and videos, and waive your rights to any royalties, fees and to inspect the finished production.
