• All patients are required to provide contact details; including address, telephone and email in order to secure an appointment.
  • All clients will complete a Medic al history form prior to their first appointment, this is necessary to inform the consultation and treatment planning process.
  • All information will be treated as confidential and protected in accordance with Data Protection legislation
  • Patient information will not be shared with third parties without written permissions and you will not receive unsolicited information from us.
  • You may choose to remove yourself from our mailing list at any time, by unsubscribing

New Patient Telephone/VideoConsultation

Whilst telephone/video consultations are discouraged, we acknowledge some circumstances when this service may be helpful; particularly for our patients who will be travelling long distance. New patients, seeking advice from a practitioner in a telephone or video call discussion, require a diary appointment of 30 minutes. Patients must call the clinic at the time agreed. A non refundable charge of (£50) is made, payable in advance


  • You will be sent appointment reminders the day before your appointment, either by text or email.
  • All appointments are secured with a non-refundable deposit, however the deposit value will be deducted from the treatment cost on attendance. In the event of a missed appointment the deposit is non-refundable.
  • If the appointment is rescheduled within 72 hours of the appointment, the appointment can be rescheduled, and no additional deposit will be required. If cancelled in under 72 hours, the deposit will be non-refundable.
  • Please provide as much notice as possible, if you need to cancel or reschedule your appointment, so that we may make best use of our appointment diary.
  • Please do NOT attend the clinic for an appointment if you are unwell. If you are unsure, please call and discuss with the practitioner. Many treatments are contraindicated if you are unwell; this includes colds, cold sores or local skin infections.
  • Routine review appointments are offered after treatment with Botulinum Toxin as a courtesy within 2 weeks. No additional treatment or ‘top up’ will be provided free of charge after 2 weeks has passed.
  • New patients are seen for consultation and assessment; except in exceptional circumstances, with prior arrangement.
  • Hyaluronidaise (filler dissolve) treatment cannot be performed without a prior assessment and test patch.


We do not treat individuals under the age of 18. Please do not bring children to the clinic unless they are old enough to be left unsupervised. Children are not able to accompany you in the treatment rooms.


  • You will be advised of the full costs of any treatment plan proposed and agreed, including that of any maintenance treatment, before any treatment is undertaken.
  • Payment is taken, in full at the time of treatment. Some treatments may require full payment prior to appointment.
  • The clinic does not accept cash, only payments via major debit and credit cards.
  • A discretionary deposit will be taken for bookings and treatments.
  • Discounts/vouchers cannot be applied to product purchases and are limited to specific treatments only at the clinics discretion. Expired vouchers will not be accepted under any circumstance.


Fees charged for treatment are for the delivery of a treatment and the accompanying service, which is inclusive of; 

  • Consultation and assessment 
  • Provision of information and advice 
  • Safe treatment with evidence based products
  • Follow up appointments and aftercare advice and support as appropriate

Whilst we undertake to provide excellent service; factual, honest and ethical advice, safe, expert treatment in experienced hands and only the best products, we cannot guarantee your results and cannot offer refunds if the results achieved fail to meet your expectations. 

All products, treatments and services are non-refundable and non-returnable.


If you have a complaint please advise us as soon as possible. An appointment will be made for you to be seen. A copy of our Complaints Policy is available on request. If we are unable to resolve your complaint to your satisfaction, we will undertake to refer you to an Independent, approved Alternative Dispute Resolution (ADR) Service and agree to co-operate and comply with any recommendations. For more information about ADR , please visit 


Any feedback is much appreciated, both positive and negative. Feedback is used to review and improve quality of service. You may submit feedback verbally, written or via email. 

Publicity Materials

Clinical photographs and videos may be taken of you and your treatment and used for educational and marketing purposes. Upon consenting to the clinic terms and conditions you consent to the unrestricted use of these photos and videos, and waive your rights to any royalties, fees and to inspect the finished production.


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01376 653 511



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Monday 10am-8pm
Tuesday 10am-8pm
Wednesday 10am-8pm
Thursday 10am-8pm
Friday 10am-8pm
Saturday 10am-6pm

Safe Face Accredited Clinic

Nuovo Clinic, 2 Freeport Office Village, Century Drive, Braintree, Essex, CM77 8YG

Safe Face Accredited Clinic
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